Terms and conditions

Submitting a Refund Application 

  1. Our company offers its customers full or partial refunds in certain circumstances. Essentially, customers are given 14 days following an order’s deadline expiration date to apply to have the cost of an order refunded, except in the case of plagiarism where there are no specific time limits for applications. The only condition is that you will need to supply a valid plagiarism report to prove that plagiarism exists and to show who is responsible. 

Important note: We accept reports from some reliable plagiarism checking services such as Turnitin.com, the WriteCheck system and from iThenticate. However, we do not accept reports from the SafeAssign.com system since these include certain non-valid instances of “plagiarism” e.g. referenced sources, quotations, content lists, the question part of assignments, etc. Neither does our company accept hand-written file notes suggesting a text is plagiarized.     

  1. Where customers start writing their own papers but ask Perfect-Essay-Writer.com to complete them, our company takes no responsibility for any plagiarized text in the customer’s part. It is only those parts we write ourselves that we check for authenticity.     
  2. In the event you are not satisfied with a product we provide, your case will be thoroughly reviewed and reported upon in 3-4 business days. If your complaint is valid, you will be offered some refund amount, either part or full.

Revisions

  1. You may ask us to revise a paper without additional cost provided you do so within 2 days (48 hours) of the deadline passing.If you require revisions after the allowed time has lapsed, a new order will be required to compensate the writer. If, however, a writer at our company is happy to amend your order without extra payment, you will not be eligible for a later refund.   
  2. If your paper comprises of 20+ pages in length, free revisions are available for up to 30 days past the order initial deadline.
  3. We cannot consider complimentary revisions where a customer wants to change the original specification of an order. In addition, we will need a further order to pay the assigned writer if you neglect or forget to send us all required information/materials until writing has begun or an order is complete.       
  4. We remind you that a new deadline will need to be set when sending revision comments/instructions. While we always endeavor to complete revisions in the required timeframe, some orders can take as long as 24 hours to complete if, for example, the requirements are highly complex or there are any problems reassigning a particular order.   
  5. Please monitor your Perfect-Essay-Writer.com account page and your email messages while you have a project in progress because our agents may be trying to contact you. It is sometimes the case that customers do not send all necessary details and/or materials with initial orders. Responsibility lies solely with you, however, to provide all the information/materials your writer needs either with your original order or later if your writer needs it.    
  6. We give customers the option of extending the usual revision time to 14 days (from the standard 2-day period). This useful service is available for as little as 30% of the total order cost. However, revision requirements should not differ from those provided originally and we do not refund the “extension” fee if you do not use the service. 

A Full Refund

We will consider refunding the cost of an order in full if:

  1. We are unable to assign an order.
  2. You order the same paper twice or we charge you an erroneous amount. Our customer services team will cancel any surplus or unneeded order provided you let them know as quickly as possible.
  3. Customers are asked to discontinue using any order materials they have already been provided with if they receive a full refund. 

A Partial Refund

We will consider refunding the cost of an order in part if:

  1. An incorrect level of assignment has been chosen by the customer. If, for instance you choose a university level assignment instead of a high school assignment, our agents will decide on an appropriate amount to refund to you.    
  2. The order size is incorrect. If, for instance you order too few or too many pages, our agents will calculate a new price based on the required number of words and decide on an appropriate amount to refund to you.   
  3. The order you place has contradicting instructions/comments. If, for example, the submitted materials are contradictory to the description provided, our agents will calculate an appropriate percentage to refund to you.
  4. Cancellation terms for an assigned order: 

Refund percentage

Passed deadline

100%

10 - 19% of deadline has passed

90%

20 – 29% of deadline has passed

80%

30 – 39% of deadline has passed

70%

40 – 49% of deadline has passed

60%

50 – 59% of deadline has passed

50%

60% (or over) of deadline has passed

Important Note: Order cancellation will not be possible where:

  • There is still thirty percent left of the initial deadline
  • An Perfect-Essay-Writer.com writer has been assigned.

Additional note: if a writer has already uploaded a complete paper, the order cannot be cancelled. 

Late Verification

Our finance staff uses order verification to help protect customers from online fraud. If you are late responding to such a request, the deadline for order completion begins from the moment we get respective clarifications. If lateness is a problem for you and/or you have an urgent order, you may ask us to extend your deadline or you may submit a new order.

Word Count Issues 

  1. We use word count (300 words per page) as a means of calculating page size. However, as an exception, prices are worked out on the basis of difficulty level in the case of calculation-heavy technical papers.
  2. Ordering notes for PowerPoint Presentations. There is an option on our order form for Speaker notes, which customers can choose and pay for separately. In these cases, we provide you with 100-150 words per .ppt slide.
  3. Online test assignments can include most types of test questions e.g. multiple-choice type questions if required. We calculate the cost of a test according to how many questions are required and on the assumption that each page contains five questions. A 2-page order is therefore comprised of 10 questions.

Delivery/Deadline

  1. Perfect-Essay-Writer.com offers an early delivery option but this requires an additional compensatory order. If, however, a writer at our company agrees to deliver your order ahead of schedule without extra payment, you will not be eligible for a later refund.
  2. In situations where Perfect-Essay-Writer.com delivers your paper later than agreed without seeking your approval beforehand or without arranging to extend the initial deadline, you will be offered some refund amount at the very least.

Order Type

  1. Please be exact about the type of paper you need (e.g., “term paper” or “essay”) when ordering. A refund cannot be issued against an unpaid order).
  2. We accommodate orders for rewriting. A writer will use paraphrasing or rewording to create an original text. We will only request extra compensation for additional or new work.
  3. Please monitor your all-messaging channels for possible communications from our representatives! 

True customer stories

The paper you delivered far exceeded my expectations. It didn't need to be revised at all. Your writer followed my instructions exactly, the source material was perfect and the paper was highly organized. I didn't know what to expect and I didn't think I would get such good quality, particularly as my topic was a very complex one.

My sincere thanks