FAQ

Home FAQ

Comprehensive Summary of Frequent Questions and Answers

What payment options do you have?

We have provided our services online for a long time and realize the hazards faced when purchasing anything online. We strive to make the payment process as easy as possible. The following means are among our payment options:

  • All main credit cards, i.e. Visa, MasterCard, American Express, Discover
  • Debit cards

Why should I trust Perfect-Esssay-Writer.com?

We strongly believe that our business success depends entirely upon your satisfaction with our work. We are dedicated to providing you with impeccable writing services each time you make an order. We guarantee this service by providing numerous communication channels, by hiring only quality professional writers to conduct the required researches, and by providing a money-back guarantee. We hold our company’s reputation dear and, therefore, make our best to live up to your expectations.

Do you offer any discounts?

You can use a variety of discounts that are available from our service. The more pages you order the higher your discount will be. When you order 30+ pages, you will get a 5% discount, followed by a 10% discount for 50 pages ordered and a 15% discount for 100 pages ordered from us. You will receive a 15% discount for your very first order with us.

Of course, you have questions about why Perfect-Esssay-Writer.com is different from some of the other sites you’ve seen online. Some of your answers may be found here, within our frequently asked questions. If you still have questions, please contact us and our friendly administration staff will be happy to assist you.

How do I know that I will receive the paper on time?

We understand that every instance of lateness automatically means lost grades and penalties for our customers. We take responsibility in every step of writing, and we guarantee that your paper will be finished and forwarded according to the deadline you set. However, you should provide us with the fullest instructions when you place an order. Please, check the following criteria:

  • you have provided specific and comprehensive instructions;
  • you have uploaded all materials needed for your paper;
  • you have included relevant details to contact you in case of emergency.

These are the simple steps you can take to reduce the risks of lateness due to any confusion or misunderstanding you may have with the writer.

What if the paper you have written is not really what I expected?

One of our primary goals is to develop long-productive relationships with every customer, which is why we work hard to provide our clients with papers of the highest quality, according to their instructions and recommendations. We provide round-the-clock services. Therefore, even if you have any concerns about your paper or you feel that we could improve it, you can contact us anytime. You will have 48 hours after the deadline to request a revision for free. However, your revision instructions should not differ from the original instructions you submitted with your order. Please, let us know about any issues you are having with your paper the moment you receive it. We will be happy to help you out!

How do I know that my contact details are kept secret?

We are the only company in the academic industry, which treats the security and integrity of customer data as one of our top priorities. Perfect-Essay-Writer.com is the company, which runs one of the most sophisticated database systems to protect customers from any security risks. If you happen to have any questions, you can contact us 24/7, and we will be happy to help.

What about plagiarism? I want to be sure there is none in my paper!

We deliver only original papers. We use the most sophisticated plagiarism detection software to make sure that our customers receive only papers of the highest quality. We terminate our cooperation with the writers who fail to meet the standards of quality in our company.

What can I expect from you?

Perfect-Essay-Writer.com is the only company that provides a full range of writing and editing services, from simple custom essays and term papers to more challenging theses, dissertations, and capstone projects. You are our customer, and you are the one who sets the deadline and chooses a suitable academic level for your work. Please, review our Prices page to see how complexity and urgency can change the cost of your paper.

What about the qualifications and expertise of your writers?

We take pride in working with some of the best and most experienced essay writers in the industry. Every writer in our company passes a long sequence of tests and interviews before he or she can join our staff. You can trust our writers because they have earned their verifiable university degrees and have a special writing talent. You will be happy to cooperate with any writer from our team!

What if I want to clarify some order details?

The writer who is assigned to your paper will follow the initial instructions. You are always welcome to add some recommendations or advice to help the writer cope with your task. Please, make sure that your recommendations do not contradict the initial instructions.

How long does it take to write a paper?

We cannot answer this question right away. It depends. It may take longer to finish papers that require more academic proficiency. Longer papers also require more time. However, everything still depends on you, because you set the deadline for your order. Usually, we can complete the most urgent papers within 3-24 hours. If we are way behind or see that we can not meet your deadline, we will inform you immediately to find a common solution to this problem.

How can I know that the writer is working on my paper?

One of the most pleasant things about our service is that our customers can monitor the progress of their papers using their online accounts with us. Every customer has an individual account. You will see how the status of your paper changes when it is finished. In case of any questions, do not hesitate to contact us via live chat, phone, or email.

What about references? Should I provide them?

If your tutor requires using some specific references, we will kindly ask you to provide them. Otherwise, we will be happy to locate the most relevant sources for you.

What if I have more information and files for the writer?

You will have a chance to select your preferred writer when you are placing an order. This option was created to strengthen our professional relationships with customers. You will feel more comfortable working with the same specialist. If you have any additional materials, you can send them via our Chat or use our email.

How can I order a custom essay?

You should use our Order Now page. Once there, you will need to submit the fullest information about your paper. It will take you a few minutes to place an order. Please, do not forget to submit valid contact details, including your phone number.

I have chosen the wrong deadline for my order. What should I do if I need my order earlier?

You need to contact our customer support team and they will help you provide the necessary updates. More so, you will have to compensate for the difference in the deadlines. Our customer support agents will help you to calculate the sum of compensation depending on how the deadline has changed.

How can I check whether the writer is working on my paper or not

It is possible to check it manually: simply by logging into your account and paying attention to the order status. If the writer has been assigned, it says “Processing”. If you are worried whether the writer is on the right track with your order and you would like to check how much he/ she has progressed, you can send him/ her a message in the direct messaging system and ask about the writing progress. If the status of the order is “New”, it means that the writer has not been yet assigned.

Can I be promised that my paper will be proofread and edited?

When you use our VIP services, you are guaranteed to get paper editing and proofreading. In other cases, these services can be bought for an extra payment.

Who will work on my assignment?

Our company guarantees that we choose the most experienced and professional writers in your area of research. Therefore, your paper will be handled by a real expert, and all requirements will be covered.

How do I get a guarantee that my paper is not plagiarized?

Clients can get a plagiarism report as proof that the paper is original. Before the order is delivered to you, it is carefully checked via anti-plagiarism software.

During this free revision time, do I have a chance to send only one revision?

No, there are no restrictions concerning the number of revisions that can be sent. Still, the time granted for free revisions is limited to 48 hours only (starting from the deadline expiration).

Can I be promised privacy? Or do you share my personal information with third parties?

According to our company`s policies, all personal and contact data are protected and kept in security. As such, there are no reasons to be afraid that some information will be disclosed to third parties. We never disclose names, genders, and other details about our users.

I do not want to indicate my contact phone number.

You may not do it, but keep in mind that you will not be informed about some important cases. Leaving your phone number is a guarantee that proper communication between writers and customers will be maintained.

If I have chosen the supreme writing package, do I have to pay additionally when I choose the preferred writer?

The supreme writing package denotes that your order will be handled by one of the company`s top writers. This is already a great guarantee of the quality you receive. Still, if you want some specific writer to work on your order, you will need to pay an additional 15% of the total order price.

Does your company send the completed orders via email?

The completed orders can be found in the “My Files” sections, specifically in the “Completed Orders” tab. As such, you have to log into the system, open the “Completed Orders” tab, and download the paper from there. However, we send only notifications via email.

Can I get my order earlier before the deadline expires?

Our writers do not upload papers earlier than the stated deadline. If you need your paper urgently, you have to may compensate for the early delivery of the final paper.

I have trouble paying for my paper. How to deal with it?

We do not deal with payments directly, so if there are some serious issues, we forward customers` requests to the financial department. Still, if there are some petty troubles, we recommend using another payment system, card or try to proceed with the payment from some other browser.

Where will I find the finished order?

The orders that are completed are uploaded to the system. Therefore, you will be able to download the paper from your personal cabinet. When your writer completes the paper, you will receive an email notification.

Why am I facing trouble submitting the order placement form?

If you cannot submit the order, the problem may be that the size of the files you have attached is too big. Specifically, you might have exceeded the minimum. Thus, double-check it and then send the files via email to customer support.

When will I get my order?

Our writers guarantee that they deliver all papers according to the set deadline, so expect your paper closer to the deadline expiration date.

How can I check whether my order has been assigned to some writer or not?

If you are worried about whether your order is being written by some writer or not, keep in mind that you can check it in your personal profile, specifically in order details next to the order ID of the paper at hand. If the order status is “Processing”, it means that a writer has been assigned to your order. If the status is “Sent”, you can check for the completed paper in the “Files” section.

How do clients get online notifications?

Automatic emails are notifications that are sent to all clients. They relate to all actions that take place in your personal account and that concern your order writing progress. Apart from email notifications, you may also have SMS notifications.

I need help with my coding assignment. Can I order it at your service?

Unfortunately, we do not provide help with coding tasks or anything else related to the programming or development of apps.

I need help with my online test. Can I rely on your company?

Our team of experts provides professional assistance with exam tasks. So, feel free to rely on us for help. When you need help with your exam, send us all materials that your assigned writer will need for the successful completion of the test. Besides, send your credentials to the website and specify the time zone and exact time of the exam.

Where can I find the completed order?

When the papers are ready, you can download them from your personal account in the “Files” tab. Moreover, you will be notified about the paper completion via email.

Is there any chance for me to talk to my assigned writer?

Clients do not have access to any of personal customers` information, such as name, gender, or phone number. Therefore, the only possible option to communicate with the writer is to send him/ her a message via the direct messaging system on the website. If there is something urgent, you can call the customer support team and ask the agent to reply to you back.

I would like my paper to be revised, but I see that the time for free revision has already expired. How can I request revision then?

If you are sending a revision request fairly late, you will have to pay additionally. You will just need to place a separate order and choose the “Revision” order type. Be sure to indicate the ID of the order that should be revised.

How much time should I wait till a writer is assigned to work on my order?

The company`s administration tries to find the most relevant writer within as short time as possible so that there is enough time for the writer to work on the paper. However, depending on the paper complexity and other requirements, this process may take up to a few hours or days.

How to change my personal information on the website, such as name, phone number, email address, etc.?

Go to your profile and select the “Edit” tab. You will see the registration form, where all your details are presented. Take a look at the information that should be changed and make the necessary changes. Do not forget to click the “Save Changes” button.

How to request a revision if I am dissatisfied with the paper?

If a client is not fully satisfied with the quality of writing or if simply some minor adjustments should be done, he/ she has an opportunity to send a revision request for free within 48 hours after the deadline expiration. To send a revision request, you need to go to the list of the completed orders in your account, find the necessary order ID and click the “Revision” button. Be sure to send specific remarks, instructions, or comments concerning revision. Your assigned writer should know for sure what should be changed. Should you have any difficulties, feel free to contact the customer support team.

Can I get a paper draft?

Clients can receive drafts after paying additionally for the draft service. As a rule, when 50% of the deadline has expired, they receive a one-page draft of the paper. In general, the number of draft pages depends on the general paper length.

Will I be informed when a writer is assigned to work on my paper?

Customers can monitor different changes and updates on their own in their personal profiles. So, log in to your profile, click the “Order Details” button next to the order, and check on its status. If the status says “Processing”, it means that a writer has been assigned to the order.

How to ask the writer to make my paper longer?

You have to inform the customer support team of this matter. They will help you to place an additional order for the processing one. The option of “Additional order” is available in the “My orders” section in the customer’s personal account.

I have chosen a wrong paper length/ paper type/ complexity level/ deadline, etc. How to adjust the order details?

If you have already submitted the order placement form, there is no chance that a client can modify it. Thus, if you need to change something, contact the customer support representatives and ask them to help you out with the issue. They will provide the necessary updates on your behalf. However, please consider that you may need to pay compensation, particularly if you need a higher academic level of writing, more pages, or if you need to shorten the deadline.

I fail to submit the order placement form. How to deal with the issue?

If you have been attaching files to the order placement form, pay attention to their size. If the files are too large in comparison to the minimum that is accepted, then you will need to delete them and submit the order registration form without any additional materials. After that, you are recommended to contact the customer support representatives and forward your materials to their email. Consecutively, they will forward the files to your assigned writer.

Stay Connected

support
address